SHIPPING POLICY
This Shipping Policy formulates unified and standardized logistics distribution rules for all orders of our global e-commerce platform, clarifying the unified standards of order processing, shipment cycle, global delivery time, logistics expenses, distribution scope, and logistics after-sales processing. This policy applies to all customers and all product orders covering global regions, with no differential rules for different countries and regions.
In terms of order processing and shipment cycle, all successfully paid and confirmed orders will be processed, sorted, packaged, and shipped within 1 to 3 business days. The shipment cycle is calculated based on business days, excluding weekends and official statutory holidays. All orders, whether domestic or international, follow this unified shipment standard, and there is no priority shipment or delayed shipment rule for any regional order.
For global delivery time specifications, we implement a unified global delivery cycle for all shipped orders. The estimated delivery time for all orders worldwide is 6 to 12 business days from the official shipment date. This delivery cycle is applicable to all countries and regions covered by our logistics service. We do not provide any form of accelerated delivery, urgent shipment, or customized time-limited delivery service, and all orders are delivered in accordance with the unified logistics scheduling rhythm.
In terms of logistics cost specifications, our platform implements a full-site free worldwide shipping policy for all products. All orders generated on the website can enjoy free global logistics distribution services, with no minimum order amount limit, no regional surcharge, no remote area logistics fee, and no hidden logistics handling fee. All shipping costs are fully borne by the platform, and customers do not need to pay any logistics-related fees during the whole shopping process.
Our logistics service covers most countries and regions around the world, realizing barrier-free distribution of Halloween costumes, Christmas decorations, ghost-themed outfits, skeleton apparel, and other festive products globally. We cooperate with professional global cross-border logistics carriers to ensure the stability, safety, and traceability of the whole logistics process of orders.
After the order is shipped, we will update the real-time logistics tracking information to the user’s official order background. Customers can check the latest transportation status, transit node information, and delivery progress of the order through the tracking interface at any time. We recommend customers to check the logistics information regularly to ensure timely receipt of goods.
In view of the uncontrollable factors in cross-border logistics, such as regional customs inspection, local traffic control, seasonal logistics peak pressure, and emergency public events, individual orders may have a slight delay in delivery time. The 6-12 business days delivery time is the conventional estimated cycle, and the platform will not bear the liability for compensation for normal logistics delay caused by objective uncontrollable factors, but will actively assist customers in tracking and urging logistics progress.
In terms of logistics exception processing, if the order is lost, severely damaged, or unable to be delivered normally during transportation due to logistics carrier reasons, customers can feedback through official customer service channels. We will verify the logistics exception situation, and provide targeted solutions such as re-delivery, supplementary delivery, or order refund according to the actual situation to protect the legitimate rights and interests of customers.
All logistics services of the platform are settled in US Dollars uniformly, consistent with the platform’s unified transaction currency standard. All free shipping services do not involve currency conversion and additional settlement costs. This shipping policy is the unified applicable rule for all platform orders, and the platform reserves the right to adjust the logistics service scope and delivery cycle appropriately according to global logistics market changes and business layout adjustments.