CUSTOMER SERVICE POLICY
This Customer Service Policy formulates unified service standards and guarantee specifications for all customers who purchase products through our official online store, aiming to provide standardized, efficient, and friendly shopping support for every global user. All service rules apply to all orders, regional customers, and product categories on the website, ensuring equal and consistent service experience for every shopper.
Our customer service team provides professional consulting and after-sales support covering the entire shopping process, including product style consultation, size matching guidance, order inquiry, logistics tracking, after-sales problem handling, return and refund guidance, and policy interpretation. All customer service work adheres to the principles of efficiency, sincerity, standardization, and fairness, responding to customer demands in a timely manner and solving shopping-related problems for users.
For order processing services, we implement a standardized order arrangement mechanism. All confirmed paid orders will be processed and shipped within 1 to 3 business days after payment verification. There is no differential shipping standard for domestic and international orders, and all global orders follow the unified shipping cycle and delivery time specification. The estimated global delivery time for all orders is 6 to 12 business days from the date of shipment, and no accelerated delivery service is provided for any order.
In terms of logistics service guarantees, we provide free worldwide shipping for all products in the store, with no hidden shipping fees, regional surcharges, or minimum order amount requirements. All customers can enjoy the zero-cost global logistics service regardless of their purchasing amount, region, or order quantity. All logistics information will be updated in real time, and customers can check the latest transportation status through the official order tracking interface.
For after-sales service rights and interests, we provide a 60-day return window for all eligible products. Customers who are not satisfied with the purchased products, receive defective goods, or have other legitimate return demands can initiate return applications within 60 days after receiving the goods. After the returned products are received, inspected, and verified by our warehouse team, we will complete the refund processing within 5 to 10 business days, and the refund will be returned to the original customer payment account.
All transactions on the website are uniformly settled in US Dollars, and no other currency settlement methods are supported. The product prices displayed on all pages are final prices denominated in US Dollars, excluding any additional handling fees, service fees, or hidden charges. Customers do not need to bear extra conversion fees or service fees during the payment and settlement process.
Our customer service team accepts customer consultations and feedback through official designated channels. We welcome customers to put forward valuable opinions and suggestions on products, services, logistics, and other aspects. We will actively listen to customer feedback, continuously optimize product quality and service processes, and improve the overall shopping experience of the platform. For customer complaints and problem feedback, we will provide targeted solutions within the specified service cycle to protect the legitimate rights and interests of every customer.
This service policy is applicable to all users who access and purchase goods through this website. We reserve the right to adjust the service content appropriately according to business development and market changes, and the adjusted policy will be updated and announced on the official website in a timely manner. Continued use of the website and purchase of products by customers will be deemed as recognition and acceptance of the latest customer service policy.